Everything your IT needs - designed, delivered and supported.

Managed IT & helpdesk

Your outsourced IT department. We look after your users, computers, printers and systems so your team can get on with its work.

• Helpdesk by phone, email, WhatsApp and remote session
• On-site support visits across Lusaka and by arrangement countrywide
• Proactive patching, monitoring and health checks
• New-starter and leaver setup, device imaging and asset register
• Agreed response times in a written service level agreement
• Monthly reporting on tickets, risks and recommendations

Networks & structured cabling

Fast, stable and well-documented networks - designed for today and ready to grow.

• Cat6 / Cat6A structured cabling, racks and patching
• Fibre-optic backbone installation and termination
• Managed switching, VLANs and routing
• Enterprise Wi-Fi surveys, design and installation
• Site-to-site VPN and multi-branch connectivity
• Labelling, testing reports and as-built diagrams

IT security basics

The sensible basics every organisation needs, set up properly on the systems we install and support.

• Firewall and router set-up with sensible settings
• Antivirus installed and kept up to date
• Backups set up and checked
• Two-step sign-in for email and cloud accounts
• Email domain set-up (SPF, DKIM, DMARC) to cut spoofing
• Simple staff tips on phishing and passwords

Cloud & Microsoft 365

Move email, files and collaboration to the cloud with a plan - then keep it secure and well-managed.

• Microsoft 365 and Google Workspace setup and migration
• Exchange Online, Teams, SharePoint and OneDrive rollout
• Help choosing the right Microsoft 365 plan
• Azure and hybrid identity (Entra ID) configuration
• Business email on your own domain
• Ongoing tenant administration and security baselines

Servers, storage, backup & recovery

The core systems that hold your data - specified correctly, installed cleanly and backed up in a way that is actually tested.

• Server and NAS supply, installation and configuration
• Virtualisation and consolidation
• Active Directory, file and print services
• 3-2-1 backup design with off-site / cloud copies
• Disaster-recovery planning and restore testing
• UPS and power protection for critical equipment

CCTV, access control & communications

Surveillance, access and voice systems that are integrated with - and secured on - your network.

• IP CCTV design, installation and remote viewing
• Biometric and card access control, time and attendance
• IP telephony / VoIP systems and handsets
• Video-conferencing rooms and meeting-room AV
• Network segregation for cameras and IoT devices
• Preventive maintenance contracts

IT consulting & projects

Independent advice and project management for bigger decisions and bigger rollouts.

• IT audits and technology roadmaps
• Technical specifications for tenders and RFQs
• Office moves and new-site IT fit-outs
• Project management from design to handover
• Policy templates: acceptable use, backup, access control
• Software and business-system selection

Maintenance, repair & IT asset disposal

Servicing and repair for computers, printers and network equipment, and responsible end-of-life handling.

• Laptop, desktop and printer diagnostics and repair
• Preventive maintenance schedules
• Upgrades: SSDs, memory and batteries
• Secure data wiping before disposal or reuse
• IT asset tagging and lifecycle tracking
• Environmentally responsible e-waste disposal